Necklace couple Pizza and Drink

Necklace Pair Pizza and Drink to Share with a Special Person.

In Argento 925.

Available in the variant Argento and 18 kt Gold Plated.

Necklace Length: 45 cm

Pendant Dimensions: 1.6 cm 

Welcome to the section dedicated to our Shipping Policy. My Mō is a made in Italy brand, entirely designed, produced, and shipped from Aversa, with deliveries throughout Europe. Here you will find all the information regarding costs, delivery times, couriers used for sending your orders, repair times, and product exchange service.

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1. Shipping Costs

Free shipping for orders ≥ € 15.00.
Cost of € 7.00 for orders < € 15.00.

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2. Delivery Times

Destination	Standard times	Notes
Italy	24–48 hours	Up to 72 hours for remote areas or smaller islands.
Europe (standard)	3–5 working days	Variables depending on the destination country.

GLS Shop Pickup Option
The customer normally orders by entering their address. At the time of shipment, they will receive an email and SMS notification with a link to select the most convenient GLS Shop (stationery stores, tobacconists, or GLS branches). The package will be delivered there and can be picked up within 10 working days from deposit.

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2.1 Clarification on Overall Times

The indicated times of 24/48/72 hours refer exclusively to the transport period, that is, the time the courier takes after picking up the package. They do not include internal handling times (picking, quality checks, packaging…).
Actual delivery time = warehouse preparation + courier transport.

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3. Preparation and Production Times of Orders

3.1 Ready to Ship Products
Even products indicated as “ready to ship” require up to 7 working days to be picked from our warehouse in Aversa, checked according to the strict My Mō quality standards, carefully packed, and entered into the logistics system for shipping. We receive thousands of orders daily and, to ensure uniform and timely service, we reserve the maximum of 7 working days.

3.2 Customized Products
Estimated times: 1–30 working days, excluding Saturdays, Sundays, and holidays.
Technical reason: each phase—from design engraving, file preparation, manual processing, electroplating, to final checks—requires specialized resources and quality tests.
Warning: times are indicative and not binding. Delays may occur depending on workload or technical issues.
Operational advice: always contact us via support@mymo.it or WhatsApp before purchase to obtain a personalized and binding estimate of production times.

3.3 Order Priority Service
For special needs, the Order Priority Service is available, which speeds up processing by 1–3 working days.
Service link: https://www.mymo.it/products/servizio-priorita-ordine
Note: optional service at an additional cost, visible during purchase.

3.4 Exact Time Communication
The customer is required to contact us in advance via support@mymo.it or WhatsApp to agree on the actual delivery times based on the chosen product. In the absence of such a request, the indicated times are considered accepted at the time of order confirmation.

3.5 Legal Basis
Pursuant to Art. 61 of Legislative Decree 206/2005 (Consumer Code), My Mō commits to delivering within the agreed terms. In the absence of other indications, the maximum term is 30 days from the conclusion of the contract, with the possibility to exercise the rights provided in case of significant delay.

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4. Shipping

4.1 Express Courier Used
My Mō entrusts all shipments to express couriers (GLS, SDA), chosen based on destination and operational conditions, to ensure safety, traceability, and speed.

4.2 Courier Delivery Times
Indicative times: 24/48/72 working hours from package pickup, not including preparation times.

• Reason: they indicate the window in which the courier sorts and delivers, not the total “click → receipt” time.

• Operational warning: the customer must consider both preparation (§ 3) and transport. Only an express and accepted quote binds the total 24/48/72 hours.

4.3 Shipping Costs

• Orders ≥ € 15.00: free shipping in Europe.

• Orders < € 15.00: contribution of € 7.00, included in the final price.
  Reason: partial coverage of logistics and courier expenses.

4.4 Stock and Redelivery
Two delivery attempts. If unsuccessful:

• The package is held at the local center.

• Redelivery cost: € 8.50, charged automatically; alternatively, self-pickup.
  Note: without payment, the package remains in storage according to courier rules.

4.5 Package Insurance
Optional, € 1.99. Covers damage and loss.
If no insurance: any damage or loss is the courier's responsibility; the customer must contact the courier for claims and refunds.

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5. Repairs

Estimated processing and repair time: 10–15 business days.
Repair cost: always free.
GLS pickup and shipping service: € 20, at customer's expense.
Self-shipping: at customer's expense.

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6. Product Exchange

Service cost: € 12.00.
Additional charges: any price difference and removal of discount.
Requirements: request within 14 days, product intact, perfect packaging, and warranty attached.
Procedure: send a statement to cambi@mymo.it, wait for email approval, then ship.

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7. Cash on Delivery

Cash on delivery not available: all orders must be paid at the time of purchase.

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Legal notice: for full details on rights and duties related to shipping, please consult our Terms and Conditions.

Payment Options

Purchasing on My Mō is simple and secure thanks to our various payment options. Your security is our top priority, and we are committed to protecting your personal and financial information with the highest security standards. We offer a variety of payment methods to ensure you maximum convenience and peace of mind during your purchase.

Security and Anti-Fraud Controls

At My Mō, we use advanced technologies and strict control processes to ensure that your transactions are secure and protected. Our payment systems are equipped with cutting-edge encryption that protects your sensitive data from unauthorized access. Additionally, we implement rigorous anti-fraud controls to prevent and detect any suspicious activity, thus providing a serene and worry-free shopping experience.

Credit/Debit Card

Shop with complete security using Credit or Debit Card on My Mō. We offer a fast and secure payment process thanks to advanced data encryption, which prevents access by unauthorized third parties.

• Accepted Cards: Mastercard, Visa, Visa Electron, PostePay, Carta Si, Apple Pay, Google Pay, Shop Pay and more.

Apple Pay

Make your payment quickly and securely using Apple Pay. With Apple Pay, you can complete your purchase with a simple touch or via Face ID/Touch ID, without having to manually enter your card details.

• Advantages: Advanced security and ease of use with direct integration into your Apple device.

Google Pay

Use Google Pay for a fast and secure payment directly from your Android device. With Google Pay, you can make purchases simply by bringing your phone close to the reader, without the need to enter card information.

• Advantages: Convenience and data protection thanks to encryption and authentication via your Android device.

Shop Pay

With Shop Pay, you can pay quickly and securely, saving time on every purchase. Shop Pay securely stores your payment and shipping information, allowing you to complete your purchases with just one click.

• Advantages: Fast and simple payments with available installment payment options, and saving of payment information for future transactions.

Pay with PayPal

Use PayPal for a fast and secure payment without having to enter your financial details every time. With over 250 million users in more than 200 markets and 25 different currencies, PayPal is a reliable choice for your online security.

Pay in 3 Installments with PayPal

Split the cost of your purchase into 3 equal installments directly with PayPal. This feature allows you to divide the payment into three installments, simplifying expense management.

• Payment Method: Your first installment will be charged at the time of order confirmation. Subsequent installments will be charged 30 and 60 days later, respectively.

• How It Works: Choose the installment payment option at checkout using PayPal. Follow the instructions to complete the purchase and set up the installment payment plan.

Bank transfer

If you do not have a Credit Card, you can choose to pay via Bank Transfer. The necessary details to make the transfer will be provided to you at the time of order confirmation.

• Important Note: The bank transfer must be made at the same time as the order. To ensure the validity of the order and prevent delays, it is essential to send a copy of the transfer (receipt or bank statement) to our customer service immediately after making the payment. Without this tangible proof, the order will not be processed.

  • Deadline: If payment is not received by the next business day after the order, it will be automatically canceled. Furthermore, in the event of non-payment, the user will not be able to place further orders with payment via bank transfer and must use other available payment methods.

Cash Payment

If you do not have a credit card and prefer to pay in cash, you can make a transfer at any Lottomatica point (tobacconist) or post office. This option allows you to pay in cash directly at one of the indicated locations.

• How to Proceed: Go to a Lottomatica point or a post office and provide the bank transfer details that you will receive at the time of order confirmation. Make sure to have the ORDER NUMBER with you to facilitate the process.

Pay in 3 installments or after 30 days with Klarna

Split the cost of your purchase into 3 equal installments with Klarna. The payment for each installment will be automatically deducted from the credit or debit card used at the time of payment.

• Payment Terms: The first installment will be charged at the time of order confirmation, while the subsequent installments will be charged 30 and 60 days later, respectively.
• After 30 Days: Pay the full amount 30 days after receiving the order. This option allows you to make the payment in a single installment one month after the purchase confirmation.

Mark

It is firmly stated that My Mō does not offer the option of cash on delivery. All orders must be paid for immediately at the time of purchase. Prepayment is mandatory for all purchases.

Assistance and Support

For any assistance or support, we are always at your disposal via email or WhatsApp.

Thank you for choosing My Mō. We are here to make your shopping experience simple and safe.