Welcome to the section dedicated to our Shipping Policy. My Mō is a made in Italy brand, entirely designed, produced, and shipped from Aversa, with deliveries throughout Europe. Here you will find all the information regarding costs, delivery times, couriers used for sending your orders, repair times, and product exchange service.

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1. Shipping Costs

Free shipping for orders ≥ € 15.00.
Cost of € 7.00 for orders < € 15.00.

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2. Delivery Times (Courier Transit)

Destination	Standard times	Notes
Italy	24–48 hours	Up to 72 hours for remote areas or smaller islands.
Europe (standard)	3–5 working days	Variables depending on the destination country.

GLS Shop Pickup Option
The customer normally orders by entering their address. At the time of shipment, they will receive an email and SMS notification with a link to select the most convenient GLS Shop (stationery stores, tobacconists, or GLS branches). The package will be delivered there and can be picked up within 10 working days from deposit.

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2.1 Clarification on Total Times

The indicated times of 24/48/72 hours refer exclusively to the transport period, that is, the time the courier takes after picking up the package. They do not include internal handling times (picking, quality checks, packaging…).
Actual delivery time = warehouse preparation + courier transport.

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3. Preparation and Production Times of Orders

3.1 Ready-to-Ship Products
Even products indicated as “ready to ship” require up to 7 working days to be picked from our warehouse in Aversa, checked according to the strict My Mō quality standards, carefully packed, and entered into the logistics system for shipping. We receive thousands of orders daily and, to ensure uniform and timely service, we reserve the maximum of 7 working days.

3.2 Made-to-Order Products (Customized and 18kt Gold)
This category includes all items whose production starts only after order confirmation ("Made to Order"). Specifically: products with customizations (engravings, photos, specific sizes) and all 18kt Gold jewelry (even if without engravings).
Production Times:

• Standard: 15 working days.
• Complex processing: up to 30 working days.

Technical reason: The customer must be aware that they are not purchasing an industrial "off-the-shelf" product. The processing takes time because each piece must go through several stages (CAD design, casting, manual finishing, electroplating, quality control). The indicated days are working days (excluding Saturdays, Sundays, and holidays).
Operational advice: always contact us via support@mymo.it to check the actual times based on the product.

 

3.3 Priority Service "Skip the Line"
Are you in a hurry? The exclusive service is available that guarantees production and courier handover in only 1–3 working days (skipping the standard wait).
Service link: https://www.mymo.it/products/servizio-salta-la-fila
Cost: €9.99 (non-refundable).
Fundamental Rules:

• 1 Item = 1 Service: The cost applies to each individual jewel. If you purchase multiple customized products, you must purchase a service for each.
• Prior Agreement: Contact us before purchase to verify technical feasibility.
• Non-Refundable: The amount is retained for handling the case even if the order cannot be fulfilled within the express times due to lack of agreement or force majeure.

 

3.4 Legal Basis
Pursuant to Art. 61 of Legislative Decree 206/2005 (Consumer Code), My Mō commits to delivering within the agreed terms. In the absence of different indications, the maximum term is 30 days from the conclusion of the contract.

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4. Shipping, Risks and Insurance

4.1 Express Courier Used
My Mō entrusts all shipments to express couriers (GLS, SDA), chosen based on destination and operational conditions. The choice of carrier is at the company's discretion.

4.2 Storage and Redelivery
The courier makes two attempts. If no positive outcome, the package goes into storage.
Release and redelivery cost: €8.50, charged to the customer. Alternatively, the customer can pick up the package independently at the courier's office.

4.3 Package Insurance and Claims Management (Very Important)
We offer the possibility to insure the shipment at a cost of €1.99. Your choice determines the assistance timing in case of loss or damage:

• A) Customer WITH Insurance (+ €1.99) - Total Guarantee:
  In case of loss or obvious damage, you are entitled to immediate and free reshipment of the replacement item. The process is managed entirely by us with absolute priority.

• B) Customer WITHOUT Insurance - Standard Procedure:
  If you decide not to insure the package, in case of problems My Mō will still open the claim procedure with the courier on your behalf, but the timing is dictated by the carrier.
  Attention: The procedure may take up to 30 working days. Replacement or compensation will occur only and exclusively if and when the courier confirms the favorable outcome of the claim (Art. 4.5 Terms and Conditions).

Verification obligation: Any visible damage must be reported within 48 hours of delivery by sending photos to support@mymo.it.

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5. Repairs

Estimated processing and repair time: 10–15 working days.
Repair cost: always free (24-month warranty for conformity defects).
GLS pickup and shipping service: € 20, customer’s responsibility.
Self-shipping: customer’s responsibility.

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6. Product Exchange

Service cost: € 12.00 (old item pickup + new item delivery).
Additional costs: any price difference and recovery of lost discount.
Requirements: request within 14 days, intact product.
Procedure: send request to cambi@mymo.it.

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7. Payments and Refunds

Cash on delivery (COD): NOT available. All orders must be paid at purchase.
Refunds: As per Terms and Conditions, every refund (return, unavailability, etc.) is made exclusively through Store Credit (Account).

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Legal notice: for full details on rights and duties related to shipping, please consult our Terms and Conditions.

Do you need assistance?
Visit the page dedicated to Customer Support