Welcome to My Mō

Transparency is our top value. To ensure you the best shopping and shipping experience, please carefully read the operational rules of our site before proceeding with the order.

1. General and Corporate Information

My Mō is an online jewelry brand exclusively managed by MYMO S.R.L. We do not have a physical location open to the public: all sales, assistance, and support activities take place exclusively through our website and digital channels.

• Company: MYMO S.R.L. (Sole shareholder company)

• Registered Office: Corso Umberto I, 4 – 81030 Gricignano di Aversa (CE)

• VAT / Tax Code: 04780560613

• Company Data: REA CE-354596 | Share Capital € 4,500.00 fully paid

• PEC: mymosrl@pec.it

• Customer Support Email (ONLY OPERATIONAL CHANNEL): support@mymo.it

• Returns Portal: Accessible exclusively through your Personal Area (see Section 6)

• Item Exchange Email: cambi@mymo.it

• Legal Office Email: legal@mymo.it

Mandatory rule - Operational communications: all operational requests (complaints, insurance claims, order modification requests, repairs, disputes, refund requests, etc.) must be sent in detail to support@mymo.it and must include the order number. Messages sent via WhatsApp, Instagram, Facebook, or other social media can only be used for product information requests or non-operational messages; any message sent through inappropriate channels and/or lacking the required information may be ignored by the non-competent department. This procedure ensures traceability and prompt handling of requests.

2. Products and Materials

2.1 Materials Used
Most of our jewelry is made of certified Argento 925 or certified 18kt gold to ensure elegance, value, and durability over time. We also offer a more limited selection of pieces in stainless steel and brass. Every silver or gold item comes with a certificate of authenticity.

2.2 Nickel and Allergic Reactions
All our metals comply with the European REACH Regulation. If traces of nickel are present, they always fall within legal limits.

2.3 Nature and Oxidation of Argento 925
Argento 925 is a "living" precious metal and, as such, is naturally subject to an inevitable chemical phenomenon called oxidation (or tarnishing). This process causes the jewelry to darken or become dull due to normal contact with oxygen, air humidity, sweat (depending on the skin's acidic pH), perfumes, creams, and chemical agents (including chlorine and saltwater). Oxidation is not a manufacturing defect nor a sign of poor quality, but rather proof of the material's authenticity. The dark patina can be easily removed using special silver cleaning products, microfiber cloths, or through professional cleaning by a jeweler.

2.4 Galvanic Bath (Gold, Rose Gold, Rhodium) and Color Loss
All our Argento 925 products that feature a color different from natural silver (achieved through plating or galvanic bath in 18kt Yellow Gold, 18kt Rose Gold, or Rhodium) are subject, over time and with use, to fading. It is essential to know that the color plating will inevitably wear off, gradually revealing the underlying Argento 925 base. The speed of this natural deterioration strictly depends on daily use of the jewelry (rubbing, showers, hand washing, sea or pool baths) and the chemical reaction with the acidity (pH) of the wearer's skin, as well as contact with cosmetics, soaps, detergents, and perfumes. Since this is a natural wear process of the surface treatment and not a structural defect of the jewelry, the loss or fading of the color plating is completely normal and NOT covered by warranty.

2.5 Stones
We primarily use AAAAA Cubic Zirconia and, where applicable, natural stones such as onyx and opal. Each stone is hand-set and undergoes quality checks.

2.6 Stainless Steel and Brass
The stainless steel line is designed for durability and low maintenance; the brass selection offers trendy solutions. The jewelry is mainly in Argento 925 or 18kt gold; steel and brass are present in limited amounts.

2.7 Gift Boxes and Accessories (Selection Requirement and Restrictions)

• Mandatory Manual Selection: Gift boxes (both free and paid versions) are NOT automatically included. It is the customer's sole responsibility to specify, at the time of order, whether they wish to receive the gift box and to select the corresponding quantity. If the gift box is not added to the cart or selected via the appropriate option, the order will be shipped with the standard logistical packaging (protective pouch/technical packaging), without a gift box, shopper bag, or cards. My Mō does not accept complaints for customer "oversights" and will not make subsequent shipments of gift boxes only.

• Accessory Binding: Gift boxes, cards, and packaging accessories are sold exclusively in combination with the purchase of a jewelry item. Orders containing only accessories or empty boxes will never be shipped. In case of an order for accessories only, the customer will be contacted to complete the order; if no completion is made, the order will be canceled with a refund via Store Credit (Account).

3. Payment Methods

My Mō accepts the following secure payment methods:

• Credit and Debit Cards: Visa, Mastercard, Maestro, American Express, and major prepaid cards (e.g., Postepay).

• PayPal: Secure payment via PayPal account or linked card.

• Klarna: Possibility of installment payment (3 interest-free installments) subject to Klarna approval.

• Instant Bank Transfer (Manual Procedure): This method is not directly active on the website. Customers wishing to pay by bank transfer must contact Customer Service (via WhatsApp or Email) to request it. We accept only Instant Bank Transfers. The order will be created and manually entered into the system by our operators only after funds have been received. Ordinary bank transfers are not accepted.

Regardless of the method used, refunds for any reason will be made exclusively via Store Credit (Account) (see Section 6).

4. Order Preparation and Production Times

To ensure transparency, we clearly distinguish between internal processing times (handled by My Mō) and transit times (handled by the Courier).

Definition of "Business Days": The times indicated are expressed in business days (Mon-Fri, excluding Saturdays, Sundays, and national holidays).

The total wait time is the sum of:
(Preparation/Production Time) + (Courier Transit Time)

4.3 Priority Service "Skip the Line"
Do you urgently need to receive your custom-made jewelry? With the Priority Service "Skip the Line" your order goes ahead of everyone else! This exclusive option allows you to drastically reduce standard waiting times.

What the service guarantees:

• Record Times: Production and handover to the courier in just 1-3 working days (excluding Saturdays, Sundays, and holidays), skipping the normal wait of 15-30 days.
• Priority Lane: Your order receives absolute priority in the production queue.

⚠️ FUNDAMENTAL PURCHASE RULES (Please Read Carefully):

• 1 Item = 1 Service: The service cost applies to each individual piece of jewelry. If you purchase 2 or more personalized products and want priority on all, you must add to the cart a quantity of "Skip the Line" services equal to the number of items.

• Discretion and Prior Agreement: The application of the service is not mandatory but at the discretion of the My Mō staff, based on the laboratory's workload. We invite you to contact us in advance (via chat or email) to check feasibility.

• Non-Refundable: The service cost is NOT refundable under any circumstances.

4.4 Exact Timing Communication
The customer is required to contact us in advance at support@mymo.it to verify the actual times based on the product. If no request is made, the indicated times are considered accepted at the time of order confirmation.

4.5 Regulatory Base
Pursuant to Art. 61 of Legislative Decree 206/2005, My Mō commits to delivering the goods within the agreed terms; if no terms are specified, the maximum term is 30 days from the conclusion of the contract.

5. Courier Transit (Shipping)

5.1 Express Courier Used
My Mō entrusts all shipments to express couriers (GLS, SDA), chosen based on destination and operational conditions. The choice of carrier is at the company’s discretion.

5.2 Courier Delivery Times (Separate from Production)
The indicative delivery times shown here refer exclusively to the transport period (transit) once the package has been handed over to the courier. These times ALWAYS ADD to the preparation/production times (Sec. 4).

⚠️ Important about Delays: My Mō is not the owner of the transport service. Any delivery delays beyond the estimated 24/48/72 hours are solely the responsibility of the carrier (strikes, traffic, force majeure) and are not our responsibility. Such delays do not entitle cancellations or refunds.

GLS Shop Pickup Option
The customer places the order normally by entering their address. At the time of shipment, they will receive an email and SMS notification from the courier with a link to select the most convenient GLS Shop (stationery stores, tobacconists, or GLS branches). The package will be delivered there and can be picked up within 10 working days from deposit.

5.3 Shipping Costs

• Orders ≥ €15.00: free shipping.

• Orders < €15.00: €7.00 fee (included in the final price).

5.4 Storage and Redelivery
The courier makes two delivery attempts. If unsuccessful, the package is held in storage.
Release and redelivery cost: €8.50, charged to the customer. Alternatively, the customer can pick up the package independently at the courier’s office.

5.5 Liability, Insurance, and Verification Obligation (Binding Clause)

My Mō offers the customer the option to secure the shipment through insurance. Choosing not to use it implies acceptance of specific evidentiary conditions governing the transfer of risk.

A) Customer WITH Insurance (+ €1.99) – Total Guarantee
By purchasing the optional insurance, the customer transfers the risk to My Mō until the actual physical receipt. In case of:

• Loss, theft, or signature denial;
• Obvious damage to the neck;
• Made-to-order items (including 18kt Gold): if the item is made to order, reshipment follows the production times indicated in the product sheet.

The customer is entitled to the immediate and free reshipment of the replacement item. The process is fully managed by us.

B) Customer WITHOUT Insurance – Agreement on Proof of Delivery
If the customer voluntarily decides not to purchase the insurance service in order to benefit from the standard shipping rate, they accept the following as an integral part of the contract:

• Validity of Tracking as Proof: The parties agree that, in the absence of insurance, the "DELIVERED" status reported by the courier’s IT system constitutes full and incontrovertible proof of delivery pursuant to Art. 63 of the Consumer Code.

• Self-Management: In case of delivery issues, the responsibility to dispute the courier lies solely with the customer. My Mō does not issue refunds or reshipments.

⚠️ MANDATORY IMMEDIATE INSPECTION AND EXPIRATION

The customer is required to open the package and check the product’s integrity (presence of stones, condition of the chain, absence of scratches) immediately upon delivery. Any anomalies must be reported to support@mymo.it no later than 24/48 hours from the receipt tracked by the courier.

• Invalidity of Late Complaints for "Gift": Exceptions based on the product usage date are not allowed (e.g., "The package arrived on the 10th, but I opened it on the 20th because it was a gift and only now noticed it is broken"). The expiration terms for visible damages always start from the courier’s delivery date, not from the date of opening or delivery to the gift recipient.

• Presumption of Integrity: In the absence of a report within 48 hours of delivery, the product is considered delivered intact and compliant. Later reports will be considered accidental damage caused by the user and will not be covered by warranty/replacement.

5.6 Refusal of Package, Failed Delivery, and Chargeback Prohibition

Refusing the package DOES NOT constitute exercising the right of withdrawal.

• Obligation to Accept Delivery: By confirming the order, the customer contractually agrees to accept the delivery. If the customer intends to return the goods, they are required to receive them and then follow the standard return procedure indicated in Section 6 (if applicable).

• No Refund for Voluntary Refusal: If the customer refuses delivery or becomes unreachable causing the return to sender, no refund (nor credit) will be issued. The goods will be considered abandoned and the amounts paid will be retained as a penalty to cover production costs (in case of made-to-order products), handling, outbound/return shipping, and storage fees.

• Disputes and Chargebacks (Klarna, PayPal, Credit Cards): Any dispute opened with payment intermediaries (e.g., PayPal, Klarna, Stripe) with the reason "Item not received" following a package refusal will be contested by My Mō providing proof of refusal. In such cases, the customer will be held responsible for violation of the Terms and Conditions and liable for recovery of administrative and legal costs incurred in handling the case.

6. Returns and Right of Withdrawal

6.1 Returns and Withdrawal Portal (Self-Service)
Pursuant to European Directive (EU) 2023/2673 and Article 52 and following of the Consumer Code regarding the right of withdrawal and telematic accessibility, My Mō provides a quick and direct portal to submit your request.
Click the button below to access your personal area and select the order. Since our store requires mandatory registration to complete any purchase (guest mode is not available), access to your profile is a technical and legal requirement to identify the user and exercise the right of withdrawal. Without logging into the account, the procedure cannot be initiated. We also remind you that the technical possibility to submit the request does not cancel the application of our Terms and Conditions nor override the categorical exclusion of the right of withdrawal for personalized or made-to-order items, as detailed in the following paragraphs.

Return Shipping Address:
Only after formal approval of the request through the portal will you be notified by email of the address of our warehouse to which to send the package. Any unauthorized shipment or shipment sent without prior approval will be returned to the sender.

6.2 Customized or Made-to-Order Products (Exclusion from the Right of Withdrawal)
Customized or made-to-order products are strictly excluded from the right of withdrawal, pursuant to Article 59, letter C, of the Consumer Code. This includes:

• Custom-packaged products.
• Clearly personalized products (Engravings, names, dates, photos, etc.).
• Products created on specific customer commission, even if they appear to be standard items such as an 18kt gold bracelet with a length of 18cm.

All these products are expressly marked in the description, specifying the made-to-order nature and the related production times (estimated at 15 working days).

6.3 Ready-to-Ship Products (Right of Withdrawal)
The customer can exercise the right of withdrawal only for ready-to-ship products, strictly respecting the following conditions:

• The right of withdrawal must be exercised and submitted through the portal within 14 calendar days from receipt of the products.
• Products must not have been used, worn, or modified in any way.
• Product boxes must be in perfect condition, without signs of wear, abrasions, or scratches.
• The product must be accompanied by all original documentation and the attached warranty.

6.4 Legal Consequences of Withdrawal and Value Reduction (Art. 57 Legislative Decree 206/2005)

• Pursuant to Art. 57, paragraph 2 of the Consumer Code, the customer is legally responsible for any reduction in the value of the item resulting from handling other than what is strictly necessary to establish its nature, characteristics, and functioning.
• The product must be returned in its original condition. Any scratches, signs of use, chemical alterations due to perfumes/cosmetics, or structural damage will result in the outright rejection of the return request.
• The packaging (box, warranty, accessories) is an integral part of the sold product. The use of inadequate external packaging for the return shipment that causes crushing or damage to the original box will result in a depreciation penalty of €3.00, which will be automatically deducted from the refund.
• In case of loss of the package during return shipping, the responsibility lies entirely with the customer and the withdrawal process will be canceled, as the company will not have received the item.

6.5 Refund Issuance and Express Agreement (Art. 56)

• To protect the company's financial integrity and partially cover the costs of reverse logistics, technical inspection, packaging, and sanitization of the returned jewelry, a handling fee of €7.00 will be deducted from the total amount due.
• The shipping costs for returning the product are always entirely the responsibility of the customer and will not be refunded.
• With reference to Art. 56, paragraph 1 of the Consumer Code, the company and the consumer expressly agree, through active and unequivocal acceptance of the Terms and Conditions at the time of purchase, that refunds will be made exclusively by issuing a Voucher (Store Credit) to be used on our website.
• This voucher will be issued within 14 days of formal approval of the return. The voucher has no expiration date, is cumulative, is not subject to discounts, and guarantees the customer full recovery of the agreed value (net of deductions). No bank transfers or refunds will be made to the original payment method under any circumstances.
• Ancillary services already provided, such as the personalized card purchased at the time of order (€5.00) or the "Skip the Line" services, are non-refundable as the service has already been consumed.

6.6 End of the Right of Withdrawal after Exchange
In case of item exchange (GLS Exchange Service, Sec. 7) the withdrawal period does not restart: pursuant to Art. 57, paragraph 1, Legislative Decree 206/2005 the period runs only once from the receipt of the first item and does not restart with the shipment of the replacement product.

7. Item Exchange

If you purchased the item in stock with the wrong size or variant, you can use the quick exchange service through GLS ExchangeService.

7.1 Exchange Request

• Send an exchange request to cambi@mymo.it.
• The service can only be purchased after our authorization via email.
• Make a payment of €12.00 to activate the exchange service.

7.2 Costs and Conditions of the Exchange Service

• The service costs €12.00 plus any difference in cost of the new chosen product.
• When exchanging, the customer forfeits any discount previously applied to the original order. The amount to be paid for the exchange must correspond to the full cost of the product net of past promotions.

7.3 Package Preparation and Execution

• Use the original packaging or secure packaging to avoid damage during transport. Include all components and the product warranty.
• The GLS courier will provide a pre-printed label to be affixed to the package at the time of simultaneous pickup and delivery.

8. Order Cancellation, Changes, and Reconsiderations

8.1 Irrevocability of the Order and Prohibition of Cancellation
Orders cannot be canceled, regardless of the payment method used (card, PayPal, Klarna, etc.), for two main reasons:

• Shopify acquisition costs and fees: each order generates transaction and management fees on the Shopify platform that are retained regardless of any subsequent cancellations. Canceling an order would cause My Mō a direct financial loss.

• Automated fulfillment process: as soon as the customer confirms the order, our Shopify system automatically sends the production or pre-preparation request to our workshops and warehouses. This fast flow is essential to guarantee the promised delivery times.

This policy complies with Legislative Decree 206/2005 (Consumer Code) and cannot be considered unfair, as it is explicitly accepted by the customer at the time of order confirmation.

Therefore:

• Standard Products (Ready to Ship): The withdrawal and shipping process starts automatically. It is not possible to cancel the order before delivery. Customers who no longer want the goods must wait for delivery and then initiate the standard return procedure (at their own expense).

• Custom/Made-to-Order Products: Production starts immediately. It is not possible to cancel or revoke the order, even if the request is made just minutes later.

• Impossibility of Modification: It is technically impossible to modify details such as size, color, engraving text, uploaded photo, or shipping address after confirmation.

• Customer Responsibility: It is the sole responsibility of the customer to carefully verify every detail before completing the order. My Mō is not responsible for errors due to inattention.

8.2 Refunds for exceptional causes
Only in the exceptional case where the order is canceled by My Mō (e.g., order of accessories only without jewelry, see Sec. 2.7), the refund will be made exclusively via Store Credit (Account).

9. Discounts and Promotional Codes

9.1 Types of Discount

• 10% for subscribing to marketing channels (email, SMS, WhatsApp)
• €10 for reviews with photos/videos published on the site
• €5 for text reviews on Trustpilot

9.2 Terms of Use

• Discounts cannot be combined with each other or with other offers;
• Not valid on already discounted products;
• Valid only on orders ≥ €30;
• Expires 7 days from issuance.

9.3 Shipping Methods
Discount codes are sent only via email; in case of loss, they cannot be reissued. For any requests or disputes regarding the codes, please send detailed information to support@mymo.it (including order number).

10. Warranty and Repairs (Lifetime Assistance)

10.1 Assistance for our jewelry
My Mō is proud of the quality of its creations and offers continuous assistance over time. Our warranty covers repair interventions for manufacturing defects and minor accidental damage. However, the company reserves the sole right to evaluate each individual request, taking into account the time elapsed since purchase, the wear condition of the jewelry, and the extent of the damage suffered.

10.2 Exclusions and Limits
The warranty does not cover normal wear, natural oxidation of silver, fading of galvanic coatings (gold/rose gold), and damages resulting from gross negligence or improper use of the product by the customer.

10.3 Shipping, Handling, and Complex Repair Costs (Customer’s Responsibility - Mandatory)
Our assistance service includes two intervention levels, determined during evaluation by our laboratories:

• Standard Intervention: Basic labor is free. The customer is only required to cover the operational costs of shipping and logistics management (pickup at home and delivery with GLS/SDA express courier) amounting to a flat fee of €20.00, payable in advance. This cost is due in any circumstance (including defects appearing shortly after delivery, if optional insurance has not been purchased).
• Complex Intervention or Reconstruction: If the damage is extensive (e.g., severely broken letters or links, crushing, need for complete refitting or complex soldering), My Mō will apply a technical surcharge of €30.00 for extra materials and specialized labor, bringing the total cost of the service (including round-trip shipping) to €50.00.

10.4 Request Procedure and Shipping Options
To activate assistance, it is necessary to send a request to support@mymo.it attaching clear photos of the damage. Our team will assess the extent of the repair and communicate the applicable cost (Standard Intervention at €20 or Complex Intervention at €50) before proceeding. Only after accepting the estimate will the jewelry be picked up.

For logistics management, the customer can choose between two options:

• My Mō Pickup Service (Recommended): Using our express courier service (GLS/SDA) for both outbound and return shipping. A flat logistics fee of €20.00 will be charged, plus a possible technical surcharge of €30.00 only in case of complex repairs.
• Self-Shipping: The customer can ship the jewelry to our location independently, at their own expense and under their own responsibility (including the return shipping). In this case, the €20 logistics fee will not be charged, but the customer must pay My Mō exclusively the possible technical surcharge of €30.00 if the intervention has been previously assessed as Complex.

11. Reviews and Multimedia Content

My Mō Gioielli encourages customers to share reviews, photos, and videos. All submitted content becomes the exclusive property of My Mō and may be used for promotional purposes on the website, social media, newsletters, and printed materials.

11.1 Assignment of Rights
By submitting, the customer grants My Mō Gioielli an exclusive, worldwide, perpetual, and free license to reproduce, modify, publish, and distribute the material, pursuant to Law 633/1941 (copyright), without further compensation.

11.2 Protection of Moral Rights
While acquiring economic rights, My Mō Gioielli respects moral rights and credits the author when possible.

11.3 Privacy and Third-Party Content
The customer guarantees that the content does not violate third-party rights nor contains personal data without consent. For privacy matters, requests can still be sent to support@mymo.it or legal@mymo.it.

11.4 No Removal on Request (CAUTION)
Once published, content cannot be removed or hidden at the customer's request, except in cases provided by current regulations (GDPR) or legal obligations. For requests regarding personal data, the customer must contact support@mymo.it or legal@mymo.it; My Mō Gioielli will evaluate the request and, if applicable, may proceed with anonymization or removal according to legal provisions.

11.5 Limitations of Liability
My Mō Gioielli assumes no responsibility for unlawful content published by third parties; it will evaluate reports of serious legal violations and act accordingly.

12. Disputes and Applicable Law

These Conditions are governed by Italian law. Any dispute regarding the interpretation, execution, or termination of the contract shall be exclusively referred to the Court of Naples North, without prejudice to mandatory consumer protection laws.

Operational reason: the indication of exclusive jurisdiction allows My Mō to defend itself with local lawyers, reducing time and costs. By accepting these Terms, the customer expressly consents to the exclusive jurisdiction of the Court of Naples North.

Need assistance?
Visit the dedicated Customer Support page

MYMO S.R.L. reserves the right to modify the Terms and Conditions, including return and shipping policies, at any time. Any changes will be communicated to customers through the updated publication of these terms on our website. The update date indicated at the bottom of the page reflects the latest legal version.

Update Date of Terms: 06/19/2026