Welcome to My Mō

Transparency is our top value. To ensure you the best shopping and shipping experience, please carefully read the operating rules of our site before proceeding with the order.

1. General Information

My Mō is an online jewelry brand. We do not have a physical location open to the public: all sales, assistance, and support activities take place exclusively through our website and digital channels.

• Registered Office: Via Guglielmo Sanfelice, 44, 81031 Aversa (CE)

• VAT Number: 04011970615

• PEC: martiniellotech@pec.it

• Customer Support Email (ONLY OPERATIONAL CHANNEL): support@mymo.it

• Returns Email (internal operational flow): resi@mymo.it

• Legal Office Email: legal@mymo.it

Mandatory rule - Operational communications: all operational requests (complaints, insurance claims, order modification requests, repairs, disputes, refund requests, etc.) must be sent in detail to support@mymo.it and must include the order number. Messages sent via WhatsApp, Instagram, Facebook, or other social media can only be used for product information requests or non-operational messages; any message sent through inappropriate channels and/or lacking the required information may be ignored by the non-competent department. This procedure ensures traceability and prompt handling of requests.

2. Products and Materials

2.1 Materials Used
Most of our jewelry is made from certified 925 silver or certified 18kt gold to ensure elegance, value, and durability over time. We also offer a more limited selection of pieces in stainless steel and brass. Every silver or gold item comes with a certificate of authenticity.

2.2 Nickel and Allergic Reactions
All our metals comply with the European REACH Regulation. If traces of nickel are present, they always fall within legal limits.

2.3 Nature and Oxidation of 925 Silver
925 Silver is a "living" precious metal and, as such, is naturally subject to an inevitable chemical phenomenon called oxidation (or tarnishing). This process causes the jewelry to darken or lose its shine due to normal contact with oxygen, air humidity, sweat (depending on the skin's acidic pH), perfumes, creams, and chemicals (including chlorine and saltwater). Oxidation is not a manufacturing defect nor a sign of poor quality, but rather proof of the material's authenticity. The dark patina can be easily removed using special silver cleaning products, microfiber cloths, or through professional cleaning by a jeweler.

2.4 Electroplating (Gold, Rose Gold, Rhodium) and Color Fading
All our 925 Silver products that feature a color different from natural silver (achieved through plating or galvanic bath in 18kt Yellow Gold, 18kt Rose Gold, or Rhodium) are subject, over time and with use, to fading. It is essential to know that the color plating will inevitably wear off, gradually revealing the underlying 925 Silver base. The speed of this natural deterioration strictly depends on the daily use of the jewelry (rubbing, showers, hand washing, sea or pool baths) and the chemical reaction with the acidity (pH) of the wearer's skin, as well as contact with cosmetics, soaps, detergents, and perfumes. Since this is a natural wear process of the surface treatment and not a structural defect of the jewelry, the loss or fading of the color plating is completely normal and NOT covered by warranty.

2.5 Stones
We mainly use Cubic Zirconia AAAAA and, where applicable, natural stones such as onyx and opal. Each stone is hand-set and undergoes quality checks.

2.6 Stainless Steel and Brass
The stainless steel line is designed for durability and low maintenance; the brass selection offers trendy solutions. The jewelry is mainly in 925 silver or 18kt gold; steel and brass are present in limited amounts.

2.7 Gift Boxes and Accessories (Selection Requirement and Conditions)

• Mandatory Manual Selection: Gift boxes (both free and paid versions) are NOT automatically included. It is the customer's sole responsibility to specify, at the time of order, whether they want to receive the gift box and to select the corresponding quantity. If the gift box is not added to the cart or selected through the appropriate option, the order will be shipped with standard logistical packaging (protective pouch/technical packaging), without gift box, shopper bag, or cards. My Mō does not accept complaints for customer "oversights" and will not make subsequent shipments of gift boxes only.

• Accessory Condition: Gift boxes, cards, and packaging accessories are sellable exclusively in combination with the purchase of a piece of jewelry. Orders containing only accessories or empty boxes will never be shipped. In case of an order for accessories only, the customer will be contacted to complete the order; if no completion is made, the order will be canceled with a refund via Store Credit (Account).

3. Payment Methods

My Mō accepts the following secure payment methods:

• Credit and Debit Cards: Visa, Mastercard, Maestro, American Express, and major prepaid cards (e.g., Postepay).

• PayPal: Secure payment via PayPal account or linked card.

• Klarna: Option for installment payment (3 interest-free installments) subject to Klarna approval.

• Instant Bank Transfer (Manual Procedure): This method is not directly active on the website. Customers wishing to pay by bank transfer must contact Customer Service (via WhatsApp or Email) to request it. We accept only Instant Transfers. The order will be created and manually entered into the system by our operators only after funds have been received. Ordinary transfers are not accepted.

Regardless of the method used, in case of refunds for any reason, these will be made exclusively through Store Credit (Account) (see Section 6.5).

4. Order Preparation and Production Times

To ensure transparency, we clearly distinguish between internal processing times (handled by My Mō) and transit times (handled by the Courier).

Definition of "Business Days": The times indicated are expressed in business days (Mon-Fri, excluding Saturdays, Sundays, and national holidays).

The total waiting time is the sum of:
(Preparation/Production Time) + (Courier Transit Time)

4.3 Priority Service "Skip the Line"
Do you urgently need to receive your made-to-order jewelry? With the Priority Service "Skip the Line" your order goes ahead of everyone else! This exclusive option allows you to drastically reduce standard waiting times.

What the service guarantees:

• Record Times: Production and handover to the courier in just 1-3 working days (excluding Saturdays, Sundays, and holidays), skipping the normal wait of 15-30 days.
• Priority Lane: Your order receives absolute priority in the production queue.

⚠️ FUNDAMENTAL PURCHASE RULES (Please Read Carefully):

• 1 Item = 1 Service: The service cost applies to each individual piece of jewelry. If you purchase 2 or more customized products and want priority on all, you must add to the cart a quantity of "Skip the Line" services equal to the number of items.

• Discretion and Prior Agreement: The application of the service is not mandatory but at the discretion of the My Mō staff, depending on the laboratory's workload. We invite you to contact us in advance (via chat or email) to check feasibility.

• Non-Refundable: The service cost is NOT refundable under any circumstances.

4.4 Exact Timing Communication
The customer is required to contact us in advance at support@mymo.it to verify the actual times based on the product. If no request is made, the indicated times are considered accepted at the time of order confirmation.

4.5 Regulatory Base
Pursuant to Art. 61 of Legislative Decree 206/2005, My Mō undertakes to deliver the goods within the agreed terms; if no indication is given, the maximum term is 30 days from the conclusion of the contract.

5. Courier Transit (Shipping)

5.1 Express Courier Used
My Mō entrusts all shipments to express couriers (GLS, SDA), chosen based on destination and operational conditions. The choice of carrier is at the company's discretion.

5.2 Courier Delivery Times (Separate from Production)
The indicative delivery times shown here refer exclusively to the transport period (transit) once the package has been handed over to the courier. These times are ALWAYS ADDED to the preparation/production times (Sec. 4).

⚠️ Important about Delays: My Mō is not the owner of the transport service. Any delays in delivery beyond the estimated 24/48/72 hours are solely the responsibility of the carrier (strikes, traffic, force majeure) and are not our responsibility. Such delays do not entitle cancellations or refunds.

GLS Shop Pickup Option
The customer places the order by entering their address as usual. At the time of shipment, they will receive an email and SMS notification from the courier with a link to select the most convenient GLS Shop (stationery stores, tobacconists, or GLS branches). The package will be delivered there and can be picked up within 10 working days from deposit.

5.3 Shipping Costs

• Orders ≥ €15.00: free shipping.

• Orders < €15.00: €7.00 fee (included in the final price).

5.4 Storage and Redelivery
The courier makes two delivery attempts. If unsuccessful, the package goes into storage.
Release and redelivery cost: €8.50, charged to the customer. Alternatively, the customer can pick up the package independently at the courier's office.

5.5 Liability, Insurance, and Verification Obligation (Binding Clause)

My Mō offers the customer the option to secure the shipment through insurance. Choosing not to use it implies acceptance of specific evidentiary conditions governing the transfer of risk.

A) Customer WITH Insurance (+ €1.99) – Full Guarantee
By purchasing the optional insurance, the customer transfers the risk to My Mō until the actual physical receipt. In case of:

• Loss, theft, or signature denial;
• Obvious damage to the necklace;
• Made-to-order items (including 18kt Gold): if the item is made to order, reshipment follows the production times indicated in the product sheet.

The customer is entitled to the immediate and free reshipment of the replacement item. The process is fully managed by us.

B) Customer WITHOUT Insurance – Agreement on Proof of Delivery
If the customer voluntarily decides not to purchase the insurance service in order to benefit from the standard shipping rate, they accept the following as an integral part of the contract:

• Validity of Tracking as Proof: The parties agree that, in the absence of insurance, the "DELIVERED" status reported by the courier's IT system constitutes full and indisputable proof of delivery pursuant to Art. 63 of the Consumer Code.

• Self-Management: In case of delivery issues, the responsibility to dispute the courier lies solely with the customer. My Mō does not issue refunds or reshipments.

⚠️ MANDATORY IMMEDIATE INSPECTION AND EXPIRATION

The customer is responsible for opening the package and checking the product's integrity (presence of stones, condition of the chain, absence of scratches) immediately upon delivery. Any anomalies must be reported to support@mymo.it no later than 24/48 hours from the courier's tracked receipt.

• Invalidity of Late Claims for "Gift": Exceptions based on the product usage date are not allowed (e.g., "The package arrived on the 10th, but I opened it on the 20th because it was a gift and only now noticed it is broken"). The expiration terms for visible damage always start from the courier's delivery date, not from the date of opening or delivery to the gift recipient.

• Presumption of Integrity: If no report is made within 48 hours of delivery, the product is considered delivered intact and compliant. Later reports will be regarded as accidental damage caused by the user and will not be covered by warranty/replacement.

5.6 Refusal of Package, Failed Delivery, and Chargeback Prohibition

Refusing the package DOES NOT constitute exercising the right of withdrawal.

• Obligation to Accept Delivery: By confirming the order, the customer contractually agrees to accept the delivery. If the customer intends to return the goods, they are required to receive them and then follow the standard return procedure outlined in Section 6 (if applicable).

• No Refund for Voluntary Refusal: If the customer refuses delivery or becomes unreachable causing the package to be returned to sender, no refund (nor credit) will be issued. The goods will be considered abandoned and payments made will be retained as a penalty to cover production costs (for custom-made products), handling, outbound/return shipping, and storage fees.

• Disputes and Chargebacks (Klarna, PayPal, Credit Cards): Any dispute opened with payment intermediaries (e.g., PayPal, Klarna, Stripe) citing "Item not received" following a package refusal will be contested by My Mō providing proof of refusal. In such cases, the customer will be held responsible for breach of Terms and Conditions and liable for recovery of administrative and legal costs incurred in handling the case.

6. Returns and Right of Withdrawal

6.1 Ready-to-Ship Products
The right of withdrawal can be exercised within 14 days from the date of receipt, provided the product is:

• Intact and in the same condition as received;
• Not used or worn;
• Returned with original packaging, tags, and certificate of authenticity (if applicable).

This procedure protects both parties from fraud and tampering.

6.2 Custom-Made Products (Exclusion of Right of Withdrawal)

Pursuant to Art. 59, letter c) of Legislative Decree 206/2005, the right of withdrawal is completely excluded for goods made to measure or clearly personalized.

This category includes:

1. Products with engravings, photos, dedications, or non-standard sizes;
2. All 18kt Gold jewelry: even if without engravings, these items are not stocked but are produced and cast exclusively on specific commission received upon order confirmation.

By purchasing these items, the customer expressly agrees to waive the right of withdrawal, as production is started exclusively on their behalf. Returns, exchanges, or refunds for change of mind are not allowed for this category.

6.3 Return Request Procedure (only for eligible products)
To initiate a return, the customer must send a detailed request to support@mymo.it within 14 days of receipt, indicating the order number and reason. After the initial request, the customer will be instructed to use the address resi@mymo.it for sending the required documentation and forms to sign. Direct submissions to resi@mymo.it without the initial notification to support@mymo.it may be ignored by the incorrect department.

1. Send detailed request to support@mymo.it within 14 days of receipt, indicating order number and reason;
2. Obtain written approval and the withdrawal form to sign (if requested);
3. Ship the return only after receiving the signed form and operational instructions.

This procedure complies with the information obligations of Articles 52–59 of the Consumer Code.

6.4 Return Shipping Costs and Proof of Shipment
Return shipping costs are entirely the customer's responsibility. The customer is required to provide valid proof of shipment (tracking or receipt); without it, the return will not be processed.

6.5 Refund Policy: STORE CREDIT ONLY (ACCOUNT)
By purchasing from My Mō, the customer fully agrees that, under any circumstance involving a refund (return for withdrawal, order cancellation due to accessory constraints, product unavailability, or other reasons), it will be made exclusively through issuance of Store Credit loaded to the customer's account and usable on www.mymo.it.

• No Cash Refunds: No refunds will be made to credit cards, PayPal, Klarna, bank transfers, or other original payment methods.
• Credit Features: The credit has no expiration and is cumulative.
• Deductions: From the credit value, €7.00 will be deducted for initial handling fees (Shopify commissions, order preparation, packaging materials) and €3.00 if the packaging is damaged.

Economic Reason: This policy is necessary to cover non-recoverable fixed transaction, platform, and logistics costs.

6.6 End of the Right of Withdrawal after Exchange
In case of item exchange (GLS Exchange Service, Section 7) the withdrawal period does not restart: pursuant to Art. 57, paragraph 1, Legislative Decree 206/2005, the period runs only once from the receipt of the first item and does not reset with the shipment of the replacement product.

7. Item Exchange

7.1 GLS Exchange Service
My Mō offers the GLS Exchange Service which includes pickup of the product to be replaced and simultaneous delivery of the new item, at a fixed cost of €12.00. In special cases, the procedure may vary and will be communicated via support@mymo.it.

7.2 Loss of Discounts on Exchange
In case of item exchange, all discounts applied to the original order will be voided. The customer must pay any service fees and discount recovery costs as outlined in the exchange procedure.

8. Order Cancellations, Changes, and Second Thoughts

8.1 Irrevocability of the Order and Prohibition of Cancellation
Orders cannot be canceled, regardless of the payment method used (card, PayPal, Klarna, etc.), for two main reasons:

• Acquisition costs and Shopify fees: each order generates transaction and management fees on the Shopify platform that are retained regardless of any subsequent changes of mind. Canceling an order would cause a direct financial loss to My Mō.

• Automated fulfillment process: as soon as the customer confirms the order, our Shopify system automatically sends the production or pre-preparation request to our workshops and warehouses. This fast flow is essential to guarantee the promised delivery times.

This policy complies with Legislative Decree 206/2005 (Consumer Code) and cannot be considered unfair, as it is explicitly accepted by the customer at the time of order confirmation.

Therefore:

• Standard Products (Ready to Ship): The withdrawal and shipping process starts automatically. It is not possible to cancel the order before delivery. Customers who no longer want the goods must wait for delivery and then initiate the standard return procedure (at their own expense).

• Made-to-Order/Customized Products: Production starts immediately. It is not possible to cancel or revoke the order, even if requested within minutes.

• Inability to Modify: It is technically impossible to change details such as size, color, engraving text, uploaded photo, or shipping address after confirmation.

• Customer Responsibility: It is the customer's sole responsibility to carefully check every detail before completing the order. My Mō is not liable for errors due to inattention.

8.2 Refunds for exceptional reasons
Only in the exceptional case where the order is automatically canceled by My Mō (e.g., order of accessories only without jewelry, see Sec. 2.7), the refund will be made exclusively through Store Credit (Account).

9. Discounts and Promotional Codes

9.1 Types of Discount

• 10% for subscribing to marketing channels (email, SMS, WhatsApp)
• €10 for reviews with photos/videos published on the site
• €5 for text reviews on Trustpilot

9.2 Terms of Use

• Discounts cannot be combined with each other or with other offers;
• Not valid on already discounted products;
• Valid only on orders ≥ €30;
• Expires 7 days from issue.

9.3 Shipping Methods
Discount codes are sent only via email; if lost, they cannot be reissued. For any requests or disputes regarding codes, please send detailed information to support@mymo.it (including order number).

10. Warranty and Repairs (Lifetime Assistance)

10.1 Assistance on our jewelry
My Mō is proud of the quality of its creations and offers ongoing assistance service over time. Our warranty covers repair interventions for manufacturing defects and minor accidental damage. However, the company reserves the sole right to evaluate each individual request, considering the time elapsed since purchase, the wear condition of the jewelry, and the extent of the damage.

10.2 Exclusions and Limits
The warranty does not cover normal wear, natural oxidation of Argento, discoloration of plating (gold/rose gold), and damage resulting from gross negligence or improper use of the product by the customer.

10.3 Shipping, Handling, and Complex Repair Costs (Customer Responsibility - Mandatory)
Our assistance service includes two levels of intervention, determined during evaluation by our workshops:

• Standard Intervention: Basic labor is free. The customer is only required to cover the operational costs of shipping and logistics management (pickup at home and delivery with GLS/SDA express courier) amounting to a flat fee of €20.00, payable in advance. This cost is due under any circumstance (even in case of defects appearing shortly after delivery, if optional insurance was not purchased).
• Complex Intervention or Reconstruction: If the damage is extensive (e.g., severely broken letters or links, crushing, need for complete refitting or complex soldering), My Mō will apply a technical surcharge of €30.00 for extra materials and specialized labor, bringing the total cost of the case (including round-trip shipping) to €50.00.

10.4 Request Procedure and Shipping Options
To activate assistance, it is necessary to send a request to support@mymo.it attaching clear photos of the damage. Our team will assess the extent of the repair and communicate the applicable cost (Standard Intervention at €20 or Complex Intervention at €50) before proceeding. Only after accepting the estimate will the jewelry pickup proceed.

For logistics management, the customer can choose between two options:

• My Mō Pickup Service (Recommended): Using our express courier service (GLS/SDA) for both outbound and return shipping. A flat logistics fee of €20.00 will be charged, plus a possible technical surcharge of €30.00 only in case of complex repairs.
• Self-Shipping: The customer can ship the jewelry independently to our headquarters, at their own expense and responsibility (including return shipping). In this case, the €20 logistics fee will not be charged, but the customer must pay My Mō exclusively the possible technical surcharge of €30.00 if the intervention has been previously assessed as Complex.

11. Reviews and Multimedia Content

My Mō encourages customers to share reviews, photos, and videos. All submitted content becomes the exclusive property of My Mō and may be used for promotional purposes on the website, social media, newsletters, and printed materials.

11.1 Assignment of Rights
By submitting, the customer grants My Mō an exclusive, worldwide, perpetual, and free license to reproduce, modify, publish, and distribute the material, pursuant to Law 633/1941 (copyright), without further compensation.

11.2 Protection of Moral Rights
While acquiring economic rights, My Mō respects moral rights and credits the author when possible.

11.3 Privacy and Third-Party Content
The customer guarantees that the content does not violate third-party rights nor contains personal data without consent. For privacy matters, it is still possible to send requests to support@mymo.it or legal@mymo.it.

11.4 No Removal on Request (CAUTION)
Once published, content cannot be removed or hidden at the customer's request, except in cases provided by current regulations (GDPR) or legal obligations. For requests related to personal data, the customer must contact support@mymo.it or legal@mymo.it; My Mō will evaluate the request and, where applicable, may proceed with anonymization or removal according to legal provisions.

11.5 Limitations of Liability
My Mō does not assume responsibility for unlawful content published by third parties; it will evaluate reports of serious legal violations and act accordingly.

12. Disputes and Applicable Law

These Conditions are governed by Italian law. Any dispute relating to the interpretation, execution, or termination of the contract shall be exclusively referred to the Court of Naples North, without prejudice to mandatory consumer protection rules.

Operational reason: the indication of a single jurisdiction allows My Mō to defend itself with local lawyers, containing time and costs. By accepting these Terms, the customer expressly agrees to the exclusive jurisdiction of the Court of Naples North.

Need assistance?
Visit the dedicated Customer Support page