COLLANE PERSONALIZZATE
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Customized Flat Snake Necklace
Free shipping for orders over €15.00
A necklace with a timeless design, perfect for those who desire a refined and distinctive piece of jewelry. The Collana Piattina Snake in Argento 925 combines elegance and versatility thanks to its flexible and luminous chain, ideal to wear alone or paired with other jewelry. Customizable with name, initials, or a short phrase, it is a unique accessory that tells your story. Available in Rhodium Plated Silver, 18kt Gold Plated, and 18kt Rose Gold Plated, to suit every style and occasion.
Main features:
- Material: High-quality 925 Silver, hypoallergenic and durable over time.
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Color variants:
- Rhodium Plated Silver: Classic elegance.
- 18kt Gold Plated: Luxury and refinement.
- 18kt Rose Gold Plated: For a romantic and modern touch.
- Length: Available in 40 cm, 45 cm, and 50 cm, to perfectly suit every style.
- Thickness: 3 mm, for a delicate yet distinctive presence.
- Customization: Engraving available for a unique and personal piece of jewelry.
Welcome to the section dedicated to our Shipping Policy. My Mō is a made in Italy brand, entirely designed, produced, and shipped from Aversa, with deliveries throughout Europe. Here you will find all the information regarding costs, delivery times, couriers used for sending your orders, repair times, and product exchange service.
1. Shipping Costs
Free shipping for orders ≥ € 15.00.
Cost of € 7.00 for orders < € 15.00.
2. Delivery Times (Courier Transit)
| Destination | Standard times | Notes |
|---|---|---|
| Italy | 24–48 hours | Up to 72 hours for remote areas or smaller islands. |
| Europe (standard) | 3–5 working days | Variables depending on the destination country. |
GLS Shop Pickup Option
The customer normally orders by entering their address. At the time of shipment, they will receive an email and SMS notification with a link to select the most convenient GLS Shop (stationery stores, tobacconists, or GLS branches). The package will be delivered there and can be picked up within 10 working days from deposit.
2.1 Clarification on Total Times
The indicated times of 24/48/72 hours refer exclusively to the transport period, that is, the time the courier takes after picking up the package. They do not include internal handling times (picking, quality checks, packaging…).
Actual delivery time = warehouse preparation + courier transport.
3. Preparation and Production Times of Orders
3.1 Ready-to-Ship Products
Even products indicated as “ready to ship” require up to 7 working days to be picked from our warehouse in Aversa, checked according to the strict My Mō quality standards, carefully packed, and entered into the logistics system for shipping. We receive thousands of orders daily and, to ensure uniform and timely service, we reserve the maximum of 7 working days.
3.2 Made-to-Order Products (Customized and 18kt Gold)
This category includes all items whose production starts only after order confirmation ("Made to Order"). Specifically: products with customizations (engravings, photos, specific sizes) and all 18kt Gold jewelry (even if without engravings).
Production Times:
- Standard: 15 working days.
- Complex processing: up to 30 working days.
Technical reason: The customer must be aware that they are not purchasing an industrial "off-the-shelf" product. The processing takes time because each piece must go through several stages (CAD design, casting, manual finishing, electroplating, quality control). The indicated days are working days (excluding Saturdays, Sundays, and holidays).
Operational advice: always contact us via support@mymo.it to check the actual times based on the product.
3.3 Priority Service "Skip the Line"
Are you in a hurry? The exclusive service is available that guarantees production and courier handover in only 1–3 working days (skipping the standard wait).
Service link: https://www.mymo.it/products/servizio-salta-la-fila
Cost: €9.99 (non-refundable).
Fundamental Rules:
- 1 Item = 1 Service: The cost applies to each individual jewel. If you purchase multiple customized products, you must purchase a service for each.
- Prior Agreement: Contact us before purchase to verify technical feasibility.
- Non-Refundable: The amount is retained for handling the case even if the order cannot be fulfilled within the express times due to lack of agreement or force majeure.
3.4 Legal Basis
Pursuant to Art. 61 of Legislative Decree 206/2005 (Consumer Code), My Mō commits to delivering within the agreed terms. In the absence of different indications, the maximum term is 30 days from the conclusion of the contract.
4. Shipping, Risks and Insurance
4.1 Express Courier Used
My Mō entrusts all shipments to express couriers (GLS, SDA), chosen based on destination and operational conditions. The choice of carrier is at the company's discretion.
4.2 Storage and Redelivery
The courier makes two attempts. If no positive outcome, the package goes into storage.
Release and redelivery cost: €8.50, charged to the customer. Alternatively, the customer can pick up the package independently at the courier's office.
4.3 Package Insurance and Claims Management (Very Important)
We offer the possibility to insure the shipment at a cost of €1.99. Your choice determines the assistance timing in case of loss or damage:
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A) Customer WITH Insurance (+ €1.99) - Total Guarantee:
In case of loss or obvious damage, you are entitled to immediate and free reshipment of the replacement item. The process is managed entirely by us with absolute priority. -
B) Customer WITHOUT Insurance - Standard Procedure:
If you decide not to insure the package, in case of problems My Mō will still open the claim procedure with the courier on your behalf, but the timing is dictated by the carrier.
Attention: The procedure may take up to 30 working days. Replacement or compensation will occur only and exclusively if and when the courier confirms the favorable outcome of the claim (Art. 4.5 Terms and Conditions).
Verification obligation: Any visible damage must be reported within 48 hours of delivery by sending photos to support@mymo.it.
5. Repairs
Estimated processing and repair time: 10–15 working days.
Repair cost: always free (24-month warranty for conformity defects).
GLS pickup and shipping service: € 20, customer’s responsibility.
Self-shipping: customer’s responsibility.
6. Product Exchange
Service cost: € 12.00 (old item pickup + new item delivery).
Additional costs: any price difference and recovery of lost discount.
Requirements: request within 14 days, intact product.
Procedure: send request to cambi@mymo.it.
7. Payments and Refunds
Cash on delivery (COD): NOT available. All orders must be paid at purchase.
Refunds: As per Terms and Conditions, every refund (return, unavailability, etc.) is made exclusively through Store Credit (Account).
Legal notice: for full details on rights and duties related to shipping, please consult our Terms and Conditions.
Do you need assistance?
Visit the page dedicated to Customer Support
Accepted Payment Methods
At My Mō security is the priority. We use encrypted protocols to ensure the highest protection of your data. Below you will find the active payment methods and operating rules.
💳 Electronic Payments (Immediate)
We accept secure payments through the main circuits and digital wallets. The order is processed immediately.
- Credit and Debit Cards: Visa, Mastercard, Maestro, American Express, PostePay, and prepaid cards.
- Digital Wallets: Apple Pay, Google Pay, Shop Pay (for a fast one-click checkout).
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PayPal: Pay securely using your account or associated card.
- "Pay in 3 installments" option: Available by selecting PayPal at checkout (subject to PayPal approval).
- Klarna: Pay in 3 interest-free installments. The first installment at the time of order, the following every 30 days.
⚠️ Transaction not successful?
If the card payment is declined, it is often due to banking security systems (3D Secure). We recommend you:
- Check your Bank App to authorize the spending notification.
- Verify you have sufficient credit.
- Alternatively, try selecting PayPal or Klarna to complete the purchase.
🚫 NOT Accepted Methods
- ❌ CASH ON DELIVERY (PAYMENT ON DELIVERY):
My Mō DOES NOT offer the possibility to pay cash on delivery. All orders must be paid at the time of purchase or via instant advance bank transfer. - ❌ PAYMENT SLIPS OR POSTAL ORDERS:
We do not accept payments via paper slips or postal orders.
⚠️ FOCUS: BANK TRANSFER (Manual Procedure)
In line with our Terms and Conditions (Sec. 3), this payment method is NOT automatically selectable at checkout, but must be specifically requested.
STRICT RULES FOR BANK TRANSFER:
- ⚡ INSTANT BANK TRANSFER ONLY:
We accept exclusively instant bank transfers. Ordinary transfers (which require 2-3 working days) are not accepted. - 📞 MANDATORY MANUAL PROCEDURE:
If you wish to pay by bank transfer, you must contact Customer Service. - 🔒 ORDER PROCESSING:
Our operators will create the order manually and enter it into the system ONLY after receiving the funds credited to our account. Products are not reserved pending payment.
Need help with payment?
Visit the dedicated Customer Support page
Informazioni importanti sull'acquisto
Certificato di Autenticità:
Ogni nostro gioiello è realizzato in Argento 925. La variante Argento è rodiata: il rodio è un metallo nobile che viene applicato in uno strato sottile per proteggere l’argento dall’ossidazione, aumentarne la resistenza e renderlo più brillante e luminoso nel tempo.
Se previsto dalla personalizzazione del prodotto, il cliente può richiedere il bagno di colore in Oro 18kt o Oro Rosa 18kt (3 µm), certificato per qualità, durata e resistenza.
Utilizziamo esclusivamente cubic zirconia AAAAA, la qualità più alta disponibile, selezionata per garantire massima brillantezza e resa visiva.
Nel certificato rilasciato vengono attestati: la composizione in Argento 925, la presenza dello strato di rodio e, quando richiesto, i bagni in Oro 18kt o Oro Rosa 18kt, oltre alla qualità delle pietre utilizzate.
Nota Importante sulla Lavorazione Artigianale:
Ogni gioiello è unico, plasmato a mano dai nostri artigiani. La maestria artigianale conferisce a ciascun pezzo una caratteristica distintiva, rendendolo diverso dagli altri. Nella lavorazione artigianale dei nostri prodotti, è possibile notare lievi variazioni nei dettagli. La scelta dei nostri gioielli non solo abbraccia la singolarità, ma celebra anche l'unicità che deriva dalla lavorazione manuale, rendendo ogni pezzo veramente speciale.
Informazioni sull'Immagine Illustrativa:
Si prega di notare che le immagini fornite hanno unicamente uno scopo illustrativo. Ogni gioiello artigianale è un'opera d'arte unica, creata manualmente dai nostri abili artigiani. La natura artigianale dei nostri prodotti implica che ogni pezzo sarà distintivo e potrà variare leggermente nei dettagli rispetto alle immagini di riferimento. Ogni modifica apportata, in risposta alle tue preferenze personali, può influenzare l'aspetto finale del prodotto, conferendo un carattere esclusivo al tuo gioiello. Siamo orgogliosi della diversità e originalità di ciascun pezzo e garantiamo che, nonostante le eventuali differenze dalle immagini illustrate, il tuo gioiello sarà un'interpretazione unica e straordinaria dell'arte dell'oreficeria..
Tempo di Realizzazione e Spedizione:
Il nostro obiettivo è fornire il tuo gioiello su misura nel minor tempo possibile. I tempi di realizzazione e spedizione stimati per questo gioiello variano da 1 a 15 giorni lavorativi (escludendo il Sabato e la Domenica). Tuttavia, ti ricordiamo che la tempistica effettiva può variare a seconda del carico di lavoro corrente.
Se desideri conoscere il tempo di attesa esatto per il tuo ordine, ti invitiamo a contattarci tramite chat o email. Siamo sempre a disposizione per fornirti le informazioni più precise possibili e garantire che il tuo gioiello sia realizzato con la massima cura e attenzione artigianale.
