Personalized Heart-Shaped Photo Necklace with Cubic Zirconia

Our Personalized Heart-Shaped Photo Necklace in 316L Stainless Steel is a unique piece of jewelry, perfect for preserving your most precious memories forever. This magnificent pendant surrounds your heart-shaped image with a frame of pure light, turning it into an unforgettable keepsake you can always carry with you. Its refined design and use of rust-resistant materials ensure a timeless accessory: it does not deteriorate, tarnish, or change color over time.

Key Features:

• Material: Made from high-quality, durable, hypoallergenic 316L stainless steel. Available in several color options:
  • Stainless Steel: Elegant, radiant, and timeless.
  • 18k Gold-Plated: For a touch of luxury, warmth, and refinement.
• Design and Details: The heart-shaped pendant is a perfect 2.5 cm in size and enhanced by a fabulous border of 8A cubic zirconia, the highest quality available on the market, for superior and exceptional brilliance.
• Chain and Fit: Comes with a magnificent rope-style chain that is both sturdy and elegant, equipped with a secure lobster clasp. Available in several lengths (45 cm, 50 cm, or 60 cm) to suit every neckline.
• Photo Protection: The image is printed in the highest quality on vinyl and sealed beneath a layer of clear protective resin. This ensures maximum durability: the photo will never peel off and will remain intact and beautiful for years to come.
• Free Engraving on the Back: In addition to the photo on the front, you can make your jewelry even more intimate and special by having a dedication, name, or meaningful date engraved completely free of charge on the back of the pendant.

A Personalized and Unique Piece of Jewelry

This piece of jewelry transforms one of your photographs into wearable art, completed by a sweet secret message engraved against the skin. Please note that, during production, all images are resin-coated by hand. Even when using source photos with extremely high resolution, the delicate printing process and manual application of the resin may result in slight imperfections or a minor reduction in the original sharpness. These details are not defects, but tangible signs of handcrafted workmanship that make your jewelry truly yours and one of a kind.

Why Choose It?

The Personalized Heart-Shaped Photo Necklace in 316L Stainless Steel is the perfect gift for yourself or someone you love. The ability to immortalize a special moment and pair it with a personalized dedication, combined with the exceptional durability of stainless steel and the unmatched sparkle of 8A cubic zirconia, makes this piece of jewelry a precious keepsake to treasure forever, combining deep sentimental value and elegance in one indestructible accessory.

Important Note About Handcrafted Workmanship:
Each piece of jewelry is unique, shaped by hand by our artisans. Their craftsmanship gives every piece distinctive characteristics, making it different from all others. During the handcrafted production of our products, slight variations in the details may be noticeable. Choosing our jewelry not only embraces individuality but also celebrates the uniqueness that comes from handmade production, making every piece truly special.

Information About the Illustrative Image:
Please note that the images provided are for illustrative purposes only. Each handcrafted piece of jewelry is a unique work of art, created by hand by our skilled artisans. The handcrafted nature of our products means that each piece will be distinctive and may vary slightly in detail from the reference images. Any changes made in response to your personal preferences may affect the product's final appearance, giving your jewelry an exclusive character. We are proud of the diversity and originality of each piece and guarantee that, despite any differences from the illustrated images, your jewelry will be a unique and extraordinary interpretation of the art of goldsmithing.

Production and Shipping Time:
Our goal is to provide your custom jewelry in the shortest time possible. The estimated production and shipping time for this piece of jewelry ranges from 1 to 15 business days (excluding Saturday and Sunday). However, please remember that the actual timeframe may vary depending on the current workload.

If you would like to know the exact waiting time for your order, please contact us via chat or email. We are always available to provide you with the most accurate information possible and ensure that your jewelry is crafted with the utmost care and attention to detail.

Welcome to the section dedicated to our Shipping Policy. My Mō is a made in Italy brand, entirely designed, produced, and shipped from Aversa, with deliveries throughout Europe. Here you will find all the information regarding costs, delivery times, couriers used for sending your orders, repair times, and product exchange service.

---

1. Shipping Costs

Free shipping for orders ≥ € 15.00.
Cost of € 7.00 for orders < € 15.00.

---

2. Delivery Times (Courier Transit)

Destination	Standard times	Notes
Italy	24–48 hours	Up to 72 hours for remote areas or smaller islands.
Europe (standard)	3–5 working days	Variables depending on the destination country.

GLS Shop Pickup Option
The customer normally orders by entering their address. At the time of shipment, they will receive an email and SMS notification with a link to select the most convenient GLS Shop (stationery stores, tobacconists, or GLS branches). The package will be delivered there and can be picked up within 10 working days from deposit.

---

2.1 Clarification on Total Times

The indicated times of 24/48/72 hours refer exclusively to the transport period, that is, the time the courier takes after picking up the package. They do not include internal handling times (picking, quality checks, packaging…).
Actual delivery time = warehouse preparation + courier transport.

---

3. Preparation and Production Times of Orders

3.1 Ready-to-Ship Products
Even products indicated as “ready to ship” require up to 7 working days to be picked from our warehouse in Aversa, checked according to the strict My Mō quality standards, carefully packed, and entered into the logistics system for shipping. We receive thousands of orders daily and, to ensure uniform and timely service, we reserve the maximum of 7 working days.

3.2 Made-to-Order Products (Customized and 18kt Gold)
This category includes all items whose production starts only after order confirmation ("Made to Order"). Specifically: products with customizations (engravings, photos, specific sizes) and all 18kt Gold jewelry (even if without engravings).
Production Times:

• Standard: 15 working days.
• Complex processing: up to 30 working days.

Technical reason: The customer must be aware that they are not purchasing an industrial "off-the-shelf" product. The processing takes time because each piece must go through several stages (CAD design, casting, manual finishing, electroplating, quality control). The indicated days are working days (excluding Saturdays, Sundays, and holidays).
Operational advice: always contact us via support@mymo.it to check the actual times based on the product.

 

3.3 Priority Service "Skip the Line"
Are you in a hurry? The exclusive service is available that guarantees production and courier handover in only 1–3 working days (skipping the standard wait).
Service link: https://www.mymo.it/products/servizio-salta-la-fila
Cost: €9.99 (non-refundable).
Fundamental Rules:

• 1 Item = 1 Service: The cost applies to each individual jewel. If you purchase multiple customized products, you must purchase a service for each.
• Prior Agreement: Contact us before purchase to verify technical feasibility.
• Non-Refundable: The amount is retained for handling the case even if the order cannot be fulfilled within the express times due to lack of agreement or force majeure.

 

3.4 Legal Basis
Pursuant to Art. 61 of Legislative Decree 206/2005 (Consumer Code), My Mō commits to delivering within the agreed terms. In the absence of different indications, the maximum term is 30 days from the conclusion of the contract.

---

4. Shipping, Risks and Insurance

4.1 Express Courier Used
My Mō entrusts all shipments to express couriers (GLS, SDA), chosen based on destination and operational conditions. The choice of carrier is at the company's discretion.

4.2 Storage and Redelivery
The courier makes two attempts. If no positive outcome, the package goes into storage.
Release and redelivery cost: €8.50, charged to the customer. Alternatively, the customer can pick up the package independently at the courier's office.

4.3 Package Insurance and Claims Management (Very Important)
We offer the possibility to insure the shipment at a cost of €1.99. Your choice determines the assistance timing in case of loss or damage:

• A) Customer WITH Insurance (+ €1.99) - Total Guarantee:
  In case of loss or obvious damage, you are entitled to immediate and free reshipment of the replacement item. The process is managed entirely by us with absolute priority.

• B) Customer WITHOUT Insurance - Standard Procedure:
  If you decide not to insure the package, in case of problems My Mō will still open the claim procedure with the courier on your behalf, but the timing is dictated by the carrier.
  Attention: The procedure may take up to 30 working days. Replacement or compensation will occur only and exclusively if and when the courier confirms the favorable outcome of the claim (Art. 4.5 Terms and Conditions).

Verification obligation: Any visible damage must be reported within 48 hours of delivery by sending photos to support@mymo.it.

---

5. Repairs

Estimated processing and repair time: 10–15 working days.
Repair cost: always free (24-month warranty for conformity defects).
GLS pickup and shipping service: € 20, customer’s responsibility.
Self-shipping: customer’s responsibility.

---

6. Product Exchange

Service cost: € 12.00 (old item pickup + new item delivery).
Additional costs: any price difference and recovery of lost discount.
Requirements: request within 14 days, intact product.
Procedure: send request to cambi@mymo.it.

---

7. Payments and Refunds

Cash on delivery (COD): NOT available. All orders must be paid at purchase.
Refunds: As per Terms and Conditions, every refund (return, unavailability, etc.) is made exclusively through Store Credit (Account).

---

Legal notice: for full details on rights and duties related to shipping, please consult our Terms and Conditions.

Do you need assistance?
Visit the page dedicated to Customer Support

Accepted Payment Methods

At My Mō security is the priority. We use encrypted protocols to ensure the highest protection of your data. Below you will find the active payment methods and operating rules.

Need help with payment?
Visit the dedicated Customer Support page