Exchange and returns policy

The customer can exercise the right of withdrawal if he respects these conditions:

  • The customer has the right to exchange / return within 14 calendar days from receipt of the products.
  • The products must not have been used, modified or customized.
  • The product boxes must not show signs of wear, abrasions and scratches.
  • The product must be accompanied by the attached warranty.

The right of withdrawal is excluded in the case of "Supply of goods made to measure or clearly personalized" (Article 59 of the Consumer Code)

The buyer loses all rights if he does not report the lack of conformity to the seller within 14 (fourteen) days from the date on which the defect was discovered.


Method of withdrawal

  • Shipping and related costs are charged to the customer. 
  • The items must be returned in the original packaging related to the guarantee.
  • In order to meet the deadline of fourteen days, it is sufficient to send the declaration of withdrawal to the email address


If the return request is approved, the item must be sent to:

Via G. Sanfelice, 44
81031 Aversa (CE)
Cel. 3511879034

Legal consequences of withdrawal

  • The user is required to pay compensation to My Mō Gioielli for the deterioration of the product.
  • The obligations to repay the amount paid, excluding management, shipping and packaging costs incurred by us equal to € 7.00, will be fulfilled within 14 (fourteen) days via coupon sent to you by us, which can only be used on our site.
    In no way will they be refunded to the payment method used by the user during the order.
    The coupon does not expire in any way and can be used at any time. The credit is cumulative.
  • The user can assert his right to a refund only after My Mō Gioielli has received the returned item or if he can provide proof that he has returned the item within the fourteen-day period. 
  • My Mō Gioielli is in no way responsible for delays or loss by the courier used by the user. In case of non-receipt of the product, the RMA will be canceled.

Once My Mō Gioielli has received and approved the returned items, it will confirm receipt of the same to the user via email, also providing for the refund, which will be confirmed via email. 

Costs for article change

My Mō Gioielli provides the customer with a simple and effective service in collaboration with the GLS express courier.

When requesting an item change, the payment of € 10.00 sent to you by us must be fulfilled. The new article you requested will be sent immediately and the old one withdrawn at the same time.


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